Customer Service

Call 1-800-547-3725 or email info@woolworks.com

If you have a question about your order, please call during our telephone hours Monday through Saturday, 8:30am to 4:00pm Pacific Time.

Our Policies

Shipping

We offer free shipping for orders over $300, with the exception of floor looms and used spinning wheels and looms, which will be charged actual shipping.

Guaranteed Delivery

Priority Mail does not guarantee delivery in a specific period of time. If you choose that method we will advise you of the normal delivery time as a convenience. This time will vary with season and location. A specific delivery date is not guaranteed. If you need your order by a certain date please let us know and we will discuss the best method of delivery with you.

Delayed or Slow Delivery

If your order is taking longer than you expect to be delivered you can do the following: UPS delivery, call us for a tracking number. With this number UPS can tell you where the package is and when to expect it. Mail Delivery, check with your local Post Office before you call. The delivery notice may have been misplaced or neglected.

Loss or Damage in Delivery

Our delivery charges include a delivery guarantee. This means that if your order gets to you in poor condition or if it doesn't get to you at all ... it's not your problem, it's ours and we'll take care of it. Just let us know promptly. Please help us resolve the problem by observing the following:

Damage or loss claims are not accepted beyond 30 days after shipment.
Save the damaged goods and packaging material. The shipper may request to see it before honoring any insurance claim we make.

Do not accept an obviously damaged package. Refuse it and notify us that you have done so. We will replace the order immediately We will reship missing UPS and Postal deliveries after 2 weeks.

Price Changes

We get our products from many sources. Any of them can change a price at any time. When this happens we must unfortunately change our price too. Since we print a catalog only once or twice a year there are likely to be many changes before it is updated. If you are sending payment (check, money order or cash) with your order please contact us to check prices. If your payment is too small we will check with you about the difference. If you agree to pay it we will send your order with an amount due. Please remit this difference promptly to keep our overhead down. If you are paying by credit card and the order total is more than you calculated then we will just bill it to your card if it is less than 5% of the order total or less than $10. If the difference is more than these amounts we will contact you for instructions before billing and shipping.

Returns and Exchanges

Please visit our Returns and Exchanges page for more information about how to return or exchange an item.

We are closed the following holidays:

New Years Day - January 1
Memorial Day - May 26
Independence Day - July 5
Labor Day - September 6
Thanksgiving - November 25
Christmas Eve- December 24 at Noon
Christmas Day- December 25