Returns and Exchanges

Product Problems

We will promptly replace any product that is defective in materials, workmanship and which does not perform as expected because of this. Likewise any product which was shipped in error. Please let us know immediately and we will help arrange return shipping. If we are not able to replace or repair it within 30 days you have the option of waiting until we can or receiving a refund or store credit of the purchase price.

Wrong Item ordered? Change your mind?

Your satisfaction is paramount so we will cheerfully accept the return of any product within 30 days of purchase for any reason - no quibble, no hassle, no delay, no problem! To receive full credit for the returned goods please do the following:

Call us for a return authorization number and shipping instructions. 1-800-547-3725 or email info@woolworks.com
Include all instructions, accessories, packing materials and a copy of your invoice.
Be positive the product will arrive here in new, undamaged condition. If we cannot resell it for the full price then we cannot refund the full price to you.

Once we have everything back in good shape we will issue credit for the purchase price less outbound delivery charge if we paid it. For your own protection insure the return shipment.

Please Note! Returns made without prior authorization or after 30 days of shipment are subject to a 15% restocking fee.

No returns accepted after 90 days.

Other Policies

All returns are issued store credit only.
All refunds for shipping errors or defective merchandise are paid by check.
Returned check fee is $25.
Shrink wrapped products (videos & software) are not returnable if shrink wrap is broken.
Specials and promotions will be honored only up to 30 days after termination and only upon request.
We can not be responsible for delivery address errors and any costs or damages resulting from incorrect addresses given to us.

Mail Returns with prior authorization to:

Please Note! Returns made without prior authorization or after 30 days of shipment are subject to a 15% restocking fee.

Woodland Woolworks
100 E Washington St. (UPS)
PO Box 850 (Mail)
Carlton, OR 9711